I2C HID Device Touchpad Failure / Driver not Working (Solved)

See here two working methods to quickly fix the I2C HID Device Touchpad failure / driver not working in Windows 10/11 laptops.

Many users from different laptop brands have issues with touchpad failure in their laptops, and they see that the I2C HID device driver is not working on the Device Manager. In this article, I will show you how to fix this.
This issue is related to wrong drivers or power management settings of the Human Interface Devices listed in Device Manager. Before trying to update the device drivers, try this simple solution.

If your touchpad gets disabled from time to time, try the steps below:

  1. Enter Device Manager on Windows Search and click on Open:
  2. Expand Human Interface Devices:
  3. Double-click on a device to open Properties.
  4. Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power, then press OK:
  5. Do this to every device under Human Interface Devices.

This solution assumes that your touchpad is randomly disabled because Windows turn it off to save power.

(If your Bluetooth Power Management tab is missing on Windows, check the article I’ve written on that.)

If this solution doesn’t work, try to update all Human Interface Devices drivers, as explained below.

How to Fix I2C HID Device Touchpad Not Working by Updating Drivers

Since the issue seems to be related to all the Human Interface Devices, instead of trying to update only your touchpad driver, we will try to update all Human Interface Devices drivers.

Even though Windows will theoretically update all device drivers automatically through Windows Update, it is not rare that Windows updates devices with the wrong driver.

The Device Manager often fails to find the latest driver, so I recommend you use a third-party driver updater.

How to Update Human Interface Drivers using a Driver Updater

  1. Download Driver Booster and install it:
    Driver Booster installation
    (I suggest unchecking any boxes recommending additional software if you don’t need it)
  2. Open Driver Booster and click on the Scan button:
  3. After the scan, check the box next to every Human Interface Devices driver and then click on the Update Now button in the upper-right corner:

    (Or, alternatively, just press Update Now after the scan is complete to update all drivers at once.)

How to Update Human Interface Drivers in the Device Manager

  1. Enter Device Manager on Windows Search and click on Open:
  2. Expand Human Interface Devices:
  3. Right-click on a device and select Uninstall device:
  4. Do this with every device listed under Human Interface Devices.
  5. Reboot your PC so Windows can find new drivers for these devices.


If your I2C HID device touchpad is not working, try to go to the Device Manager, double-click on every device under Human Interface Devices, and, on the Power Management tab, disable Allow the computer to turn off this device to save power.

Another solution is to update the drivers of all devices listed under Human Interface Devices in the Device Manager. You can use a driver updater like Driver Booster to do this at once, or you can uninstall these devices on the Device Manager and reboot your PC.

Another device that shows driver issues on Windows 11 is the HP Laserjet 1018 printer; I’ve written an article on installing the right HP LaserJet 1018 driver for Windows 11.

If you see a very high power usage in Task Manager, check my article on how to fix very high power usage in Task Manager.

Laerthe Côrtes

Laerthe Côrtes

My first desktop computer, back in the 1990s, opened a whole new world for me; since then I am a heavy PC user (who will never get used to smartphones.) I worked for five years in the PC software industry, and my favorite version of Windows is still Windows 95.

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